Complaints Policy – Next Stage Dance Wear
Last updated: May 2025
At Next Stage Dance Wear, we aim to provide excellent service. If something goes wrong, we will resolve it quickly and fairly.

1. How to Make a Complaint

Email Management@nextstagedancewear.com with your name, order number, details of the issue, and any relevant photos. We aim to acknowledge complaints within 2 working days.

2. How We Handle Complaints

We investigate your complaint and respond within 5–7 working days.

3. Possible Resolutions

Resolutions may include a replacement (where applicable), partial refund, full refund, store credit, or further clarification.

4. Escalation

If unhappy with the outcome, reply with “Escalation Request” in the subject line. A senior team member will review it.

5. Fair Use

We may refuse complaints that are dishonest, abusive, or relate to post-delivery damage.

6. External Resolution

Customers may seek help from Citizens Advice, Trading Standards, or dispute resolution bodies.

7. Contact

Management@nextstagedancewear.com